Privacy Policy

1. Who is responsible for your data

Irish Accident Injury is the data controller for personal data collected through this website and our telephone service. If you go on to use a panel provider (for example, a recovery, hire, repair or legal services provider), that provider becomes a separate data controller for the information they hold about you, and their own privacy policy will apply to that part of the process.

2. Data we collect

Depending on how you interact with us, we may collect:

• Contact details — name, phone number, email address, and postal address if provided
• Accident details — date, location and a description of what happened, vehicle registration and details, and insurer information where relevant
• Information about any injury you choose to share with us, where you contact us about a personal injury enquiry
• Technical data — IP address, browser type and pages visited, collected through cookies and similar technologies (see our Cookie Policy)
• Records of calls and correspondence with us, including call recordings where you're told a call may be recorded

3. How we collect it

We collect data when you fill in a form on this website, call our phone lines, email us, or otherwise correspond with us. We also collect limited technical data automatically when you browse the site, as described in our Cookie Policy.

4. Why we use your data

• To respond to your enquiry and, where you agree, to arrange a callback
• To introduce you to relevant panel providers for recovery, hire, repair or personal injury support
• To meet our legal and regulatory obligations, including record-keeping
• To handle complaints and resolve disputes
• To improve this website and our service, using aggregated or anonymised data where possible

5. Legal basis for processing

We process most of your data on the basis of your consent (for example, when you tick the consent box on a form) and to take steps at your request before entering into a service arrangement. Where relevant, we may also rely on our legitimate interests in operating and improving our service, or to comply with a legal obligation. Any information about injuries or health that you share with us is treated as a special category of data under the GDPR and is only processed with your explicit consent, and only for as long as needed to handle your enquiry.

6. Who we share data with

We may share your details with:

• Panel providers of recovery, vehicle hire, vehicle repair or personal injury/legal services, where you've asked to be put in touch with them
• IT and telephony providers who help us run our website and phone lines, under contracts requiring them to protect your data
• Regulators, insurers or legal advisers, where necessary to progress a claim or comply with the law

We do not sell your personal data. Where data is transferred outside the European Economic Area, we take steps to ensure it is protected to a standard consistent with the GDPR.

7. How long we keep it

We keep personal data for as long as needed to handle your enquiry and any related claim, and afterwards for a period necessary to meet legal, accounting or regulatory requirements, after which it is deleted or anonymised.

8. Keeping your data secure

We use appropriate technical and organisational measures to protect the personal data we hold, including access controls and secure transmission of data submitted through this website. No method of transmission over the internet is completely secure, but we work to protect your information at every stage.

9. Your rights

Under the GDPR, you have the right to ask us for a copy of the personal data we hold about you, to correct inaccurate data, to ask us to delete or restrict it in certain circumstances, to object to certain processing, and to data portability. You also have the right to withdraw consent at any time where we rely on consent, and to complain to the Data Protection Commission if you believe we have not handled your data properly.

10. Cookies

This website uses cookies to operate correctly and to understand how visitors use the site. Full detail on the cookies we use and how to manage them is available in our Cookie Policy.

11. Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last revised — please check back periodically.

12. Contact and complaints

To exercise any of your rights, or if you have a question about how we handle your data, contact us at info@irishaccidentinjury.co.uk. If you're not satisfied with our response, you can contact the Data Protection Commission at dataprotection.ie.